Privacy Policy

Effective Date: October 20, 2026
Website: https://dreamforgehomes.com
Contact: team@dream-forge.co

1. Introduction

Dream Forge Homes (“DFH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, and protect information when you communicate with Dream Forge Homes through Instagram, Facebook, our website, or other digital communication channels.

It also explains your choices and how you can request access to or deletion of your information.

2. Information We Collect

When you contact Dream Forge Homes through Instagram Direct Messages or other digital channels, we may collect the following information:

• Instagram account information: Your Instagram user identifier and username, where available.

• Messages and inquiries: The content of messages you send to Dream Forge Homes, including questions about our services.

• Property information: Residential property addresses, cities, ZIP codes, and project locations voluntarily shared with us.

• Project details: Information about renovation, remodeling, construction, design, permitting, or other residential projects.

• Contact information: Your name, email address, or phone number if you choose to provide them.

• Communication records: Message identifiers, timestamps, inquiry status, and relevant follow-up information.

We collect information that you voluntarily provide or that is made available to us through authorized communication platforms and integrations.

3. How We Use Your Information

Dream Forge Homes may use collected information to:

1. Respond to questions and inquiries about our services.

2. Evaluate potential residential construction and remodeling projects.

3. Identify property locations and understand project requirements.

4. Arrange consultations, site visits, estimates, and project discussions.

5. Maintain organized records of prospective customer inquiries.

6. Communicate with customers about requested services.

7. Improve our customer communication and inquiry-management processes.

8. Maintain the security and proper functioning of our communication systems.

We do not sell personal information collected through Instagram Direct Messages.

4. Instagram and Meta Platform Integration

Dream Forge Homes uses Instagram and Meta's business communication tools to communicate with prospective customers.

When you send a Direct Message to our Instagram business account, @dreamforgehomes, your message may be processed through Meta's authorized messaging and webhook services.

We use a custom lead-management integration to identify inquiries containing property addresses and organize relevant information for follow-up.

Our integration may record:

• Instagram user identifier

• Property address supplied in the message

• Original inquiry message

• Message identifier

• Date and time of the inquiry

• Internal lead status

Messages that do not contain sufficient property information may not be added to our automated lead-tracking spreadsheet, although they may remain accessible within Instagram or Meta Business Suite.

We may also use Meta Business Suite's automated messaging features to acknowledge inquiries and request additional project information.

Our use of Meta services is subject to Meta's applicable platform terms and policies.

5. Third-Party Services and Data Processing

To operate our digital communication and lead-management systems, Dream Forge Homes uses service providers that may process information on our behalf, including:

Meta Platforms: Instagram messaging, business communication, and webhook services.

Cloudflare: Secure processing and routing of incoming webhook notifications.

Google Workspace, Google Apps Script, and Google Sheets: Processing, organizing, and storing customer inquiry records.

Website hosting and related services: Operating our website and supporting customer communication.

We use these services for legitimate business operations and take reasonable steps to limit access to information.

These service providers may process information in locations outside your state or country, subject to their applicable terms and data protection arrangements.

6. Information Sharing

Dream Forge Homes may share relevant inquiry information with:

• Authorized employees and team members responsible for responding to inquiries.

• Service providers supporting our business communications and data systems.

• Professional partners or contractors when reasonably necessary to evaluate or deliver a project, subject to applicable privacy requirements.

• Legal or regulatory authorities when disclosure is required by law.

We do not sell Instagram messaging information to third-party advertisers or data brokers.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, and disclosure.

These safeguards may include restricted access to business accounts, controlled access to spreadsheets, authenticated system integrations, and secure communication protocols.

No internet-based system or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain inquiry information only for as long as reasonably necessary to respond to inquiries, manage prospective projects, maintain appropriate business records, and comply with applicable legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Retention periods may vary depending on the nature of the inquiry, ongoing business relationships, and legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Ask questions about how your information is processed.

• Exercise other privacy rights available under applicable law.

To submit a privacy request, email team@dream-forge.co with the subject line Privacy Request.

We may request reasonable verification of your identity before fulfilling a request.

We will review and respond to requests in accordance with applicable law.

10. Data Deletion Requests

If you have communicated with Dream Forge Homes through Instagram and wish to request deletion of your inquiry information, you may follow these steps:

1. Send an email to team@dream-forge.co.

2. Use the subject line Instagram Data Deletion Request.

3. Provide your Instagram username or other information that will help us identify the relevant inquiry.

4. Describe the information you would like deleted.

We may request additional information to verify your identity.

Following verification, we will review your request and delete eligible information from our lead-management records and other systems under our control, subject to applicable legal obligations and permitted retention requirements.

Please note that deleting information from Dream Forge Homes' records does not necessarily delete messages or information independently retained by Instagram or Meta.

For information about Meta's own data practices, please consult Meta's privacy policies.

11. Children's Privacy

Our services are intended for individuals seeking residential design, remodeling, construction, or related professional services.

We do not knowingly collect personal information from children under the age of 13 through our lead-management integration.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

12. Changes to This Privacy Policy

Dream Forge Homes may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or data-processing practices.

When updates are made, we will revise the effective date displayed at the top of this page.

13. Contact Us

For questions, privacy requests, or data deletion inquiries, contact:

Dream Forge Homes
Website: https://dreamforgehomes.com
Email: team@dream-forge.co
Instagram: @dreamforgehomes

Privacy inquiries: team@dream-forge.co